Feel free to reach out any time by email or telephone. We are happy to be in touch and usually respond within two business days.

Email: customerservice@hilaryradley.com 

Hilary Radley’s main business is located in Montréal, Québec, Canada. Our official address is:

Hilary Radley
Modes Corwik Inc.
225 Chabanel St. West, suite 200
Montréal, QC
H2N 2C9

We are open Monday through Friday 9 a.m. to – 4 p.m. EST

Definitely. Connect with the Hilary Radley brand on Instagram, Facebook and Tiktok to keep up with our latest designs and news.   

@hilaryradleycollection  •  #hilaryradley

Hillary Radley offers shipping throughout Canada and the U.S.

• Standard: $15.00 (3-8 business days)
• Express: $25.00 (1-3 business days)
• Free standard shipping on all orders more than $99.99

It should take no more than eight business days to arrive, depending on your location and shipping option.

Just sign into your account at hilaryradley.com/account to view your order status and history. You can also track your Hilary Radley order via email:

• Expect an order confirmation in your inbox. (Don’t forget to check your spam folder, if needed.)
• Once your order is shipped, you will receive a second email with your tracking number.

PS – If you have any questions regarding your order, don’t hesitate to contact us directly.

Yes! Our products can be shipped to any physical address in Canada or the United States.

Unfortunately, at the moment we do not ship to addresses using a PO Box.

Right now, we are only offering shipping to the United States and Canada. We are not shipping to locations overseas, including APO/FOP military addresses. Be sure to follow @hilaryradleycollection on Instagram and check our website for any updates to our shipping policy.

Yes. We offer free shipping on all orders more than $99.99.

Absolutely. Hilary Radley offers express shipping throughout the U.S. and Canada.

Just ask, we’re happy to help! Drop us a line at customerservice@hilaryradley.com

It’s really easy. Within 30 days of receiving your order, you can return most unused, unwashed, and defective items to Hilary Radley. There are two ways to do this.

Option A: Just contact our customer service team by filling out the return form.

Option B: Take advantage of our Returns Portal. Here’s how:

• Step 1: Log in and follow the instructions
• Step 2: Print the return label
• Step 3: Pack your item(s) in their original condition and include the printed return invoice
• Step 4: Attach the shipping label to the package and send it over to us! 

REMEMBER: To avoid complications, make sure no other tracking labels are visible.

Though Hilary Radley will accept most unused, unwashed, and defective returns, anything purchased on sale, clearance, from third-party retailers or marketplaces will not be accepted.

Hilary Radley is happy to offer a refund on all accepted returns accompanied by the original receipt and received within 30 days of the purchase. We will reimburse the amount paid through the original method of payment.

Though it may be processed sooner, it’s best to allow up to two weeks for the return to be finalized. If you have any questions or concerns, please reach out to our Customer Service team.

Good News! We offer free returns throughout Canada and the US!

No! All returns are free, and return processing fees are not deducted.

No problem at all. Just contact our Customer Service team to return or exchange merchandise received as a gift within 30 days of the purchase. Remember to provide your order number, or the customer information from the person who made the gift purchase.

Store credit is provided for all accepted gift returns, once we receive the unused, unwashed merchandise.

We’re sorry this happened to you. Just reach out to our Customer Service team  as soon as possible with your order number, a brief description of the damage, and clear photos or videos of the damage attached. We’ll do our best to take care of the situation as best we can.

To help us find a solution quickly, we recommend reporting any damage within 48 hours of receiving your order. This helps to move things along with the shipping carrier.

Our Customer Support team will look at your report right away. In certain cases, we may request additional information. You can trust we will work diligently to find the best solution for you.

Sometimes. But don’t worry, our customer support team will guide you through the return process and, if applicable, provide a prepaid shipping label or reimburse your return shipping costs.

Definitely, we are happy to send a replacement if one is available for your accepted damaged product. If a replacement is not possible, we will issue a refund.

Processing everything quickly is important to us. Because every case is different, resolution times may vary depending on the nature of the damage and if investigation is required by the shipping carrier.

We can definitely arrange an exchange for you if the damaged product is eligible and a suitable replacement is available. Just contact our Customer Support team and we’ll be happy to help.

Oh, absolutely. Our apologies for the inconvenience. Please provide us with the order details or any information you have about the purchase. The more info you have, the better.

It really depends on the product type and specific terms of the warranty. We encourage you to refer to our warranty policy to confirm if your product is covered.